My 2 cents
I agree that the wait time to get a response from Fred Zed is not good at all, nor Mark at Sp admin.
I had to send Fred 7 emails over 1 month about a 2 month credit to my account with no response

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I finally sent him a pm back in November about not responding to my emails & he said, "are you sending the emails to the right address?"
Umm, yes I sent them to the right address, so I had to resend them all again

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Though, I was told that I would be credited, so I thought all was good

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Yesterday however, I received an email from Sp admin stating that I have to renew my advertising by the Jan 16th

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Oct 14~Jan 16th is the 3 months I paid for & does not include my credit

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Now I am back to square 1, emailing both sp admin & fred about the mix up with no response?
I'm not impressed at all.
This was all supposed to be dealt with back in November

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Can you contact me about this Fred & clear this up please & thank you?