Fido's recent full network upgrade to Rogers 5G has resulted in poor reception indoors, intermittent dark zones driving around town, choppy movie streaming, re-buffering instagram and tiktok videos and poor video calls even in major urban centres. Worse, Fido customers who were not moving from their 4G/LTE to Rogers' network because of this very concern, just got a free mandatory "upgrade" regardless, and now are fucked. To add insult to injury, Fido and Rogers now offer new 5G plans at a fraction (sometimes 50% - as low as $35/mo) of the existing old plan, after turning service quality to shit, but they won't give the old customers (read:suckers) the price drop, because that's for new activations only.
Congratulations, we upgraded you to 5G.
- Thread starter masonjar
- Start date
If ur in a contract, Just wait for the new rules to kick in and then cancel and switch providers... Won't be long til thye offer u a 'winback' deal that's better than what they advertise
I had a billing issue with Koodo a few months back (huge bill in comparison to my usual monthly) and went this route. They cut the bill in half and set me up with a better plan. Being a long term customer and paying my bill early helped.you need to escalate to the management team about all your concerns.
Did this 'management' sound local or overseas, lol I've heard u get better deals if u speak to a overseas rep, they've got more leniency than the local people and they worry about bad customer service surveys they may get, lol
