I've found the staff at the clinic on Jasper Ave to be very friendly and professional. I've never been tested by the old english lady, but I did get results from her once. I think that she just comes off as judgemental but I think that is just her manner. The results I got from her were painfully drawn out, " for aids you tested..............mmm.............n..e..g..a..t..i..v..e, for syphallis you tested......................n..e..g..a..t..i..v..e" and so on when a quick "all negative" would have done nicely.
p.s. We should never mention cotton swabs again, I think everybody shudders when they think about them.